Frequently Asked Questions
Your complete guide to finding the best gear, understanding our process, and getting support for your purchase.
Crucial Distinction: We are a Search Engine
GearChase.com is NOT a retailer. We are an aggregator that helps you compare prices from hundreds of stores like REI, Amazon, and Backcountry.
Because we do not stock or ship items, we cannot process returns or view your order history.
Shopping & Pricing
How does GearChase find the best price? ▼
We use sophisticated data feeds to pull product listings and prices from our network of authorized retailers in real-time. We sort these options to display the lowest available price, allowing you to compare deals instantly without visiting twenty different websites.
Why is the price on GearChase different from the retailer's site? ▼
Prices on Amazon and other retailers change by the minute. While we update our data frequently, there may be a slight lag.
Common reasons for differences:
- Shipping/Tax: Our listed price usually excludes shipping and tax.
- Flash Sales: A sale may have just ended before our system updated.
- Size/Color: The lowest price might be for "Small/Green," while "Large/Black" is full price.
Disclaimer: Product prices and availability are accurate as of the date/time indicated on the retailer's site and are subject to change.
Are items new or used? ▼
The vast majority of listings are New. If a retailer offers a "Used" or "Refurbished" item (like REI's Used Gear section), we endeavor to label it clearly. Always confirm the condition on the retailer's checkout page.
Orders & Shipping
Where is my order confirmation? ▼
Your order confirmation comes from the retailer (e.g., Dick's Sporting Goods, Cabela's), not from GearChase. Please check your spam folder for an email from the specific store where you completed the checkout.
How do I track my package? ▼
GearChase does not have access to tracking numbers. You must use the tracking number provided in the Shipping Confirmation email sent by the retailer.
Is my payment secure? ▼
Yes. GearChase never handles your credit card information. When you click "Buy," you are redirected to the retailer's encrypted, secure checkout system to handle the financial transaction.
Returns & Refunds
How do I return an item? ▼
GearChase cannot process returns because we did not sell you the item.
To return an item:
- Find your email receipt from the Retailer.
- Go to that Retailer's website (e.g., Backcountry.com).
- Look for their "Returns" link at the bottom of their page.
When should I contact GearChase vs. The Retailer? ▼
- Contact the RETAILER for: Order status, shipping delays, cancellations, returns, and refunds.
- Contact GEARCHASE for: Broken website links, incorrect product descriptions, or partnership inquiries.
Need Technical Support?
If you found a bug on our website or have a question about our technology, we're here to help.
Contact GearChase